Term and conditions

 

GENERAL INFORMATION
What is Tripmeo?

Tripmeo is a travel/social site that introduces people who have extra room to travelers who need a place to stay. Because of the connections they make on Tripmeo, guests can build meaningful relationships with people from all over the world. Travelers stay in unique and distinctive places and learn more about their host's culture so that they can get to know each other as real people.

What makes Tripmeo different from a regular travel agency?

Tripmeo is a travel/social site that introduces people who have extra room to travelers who need a place to stay. Because of the connections they make on Tripmeo,guests can build meaningful relationships with people from all over the world. Travelers stay in unique and distinctive places and learn more about their host's culture so that they can get to know each other as real people.

How does Tripmeo work?

Tripmeo is a marketplace where hosts can display their homes to millions of potential guests. Guests can look for accommodations that appeal to them whether it is a city apartment or a cottage on the beach. When travelers find what they like, they contact hosts through the Tripmeo messaging system to make sure the space is available. Then they fill out an online reservation form. In order to ensure the safety of both guests and hosts, we require that all communications and transactions be conducted solely on the Tripmeo website.

Travelers fill out payment information at the same time that they submit a request. If the host can accept a guest at that time, Tripmeo takes the money and holds it in escrow. Guests and hosts are then given contact information so that they can discuss details of the stay. The guest is not charged anything if the host does not accept the initial request.

Our system ensures that the payment is made in full and held in escrow until 24 hours after the traveler begins his stay. When everyone involved confirms that theyare satisfied with the arrangement, payment is sent to the host. Once the stay is over, hosts and guests may write reviews of each other. This way they become known to others in the Tripmeo community.

BROWSING ACCOMODATIONS
How do I look for an accommodation?

Tripmeo is a travel/social site that introduces people who have extra room to travelers who need a place to stay. Because of the connections they make on Tripmeo, guests can build meaningful relationships with people from all

Will I be told the location of the property?

In order to protect the host's privacy, we don't give out the exact street address at first. However, you will be given a street name and a map of the neighborhood. After your booking has been made, you will be given the address.

Which types of places are available on Tripmeo?

While most of our offerings will be for apartments and houses, you may even find boats and tents in our listings. Look through our catalog and you'll be pleased with the adventures we offer!

What do the terms 'Entire home/apartment' , 'private room' and 'shared rooms' mean?

All of our listings are separated into these three types

Entire home/apartment:If you are looking for a home with complete privacy then this is what you want. Your host will not be on the premises, and you will have the whole place to yourself. You have to do your own cooking and keep the place clean out of respect for your absent host.

Private room:If you like your privacy but still want a local connection, then this is the arrangement for you. You will share some areas like the kitchen and living room, but you will have a private space, too. For less than the the price of a hotel, you will enjoy both time with your host and a room for yourself

Shared rooms:If you want a total immersion in the local culture, then choose shared rooms. You won't find much privacy with these budget-friendly accommodations, but you will learn much more about local life.

Read each listing carefully to make sure you know which kind of accommodation you are request

How do I keep a list of my favorite places?

When you see a property that you like, click the star at the top its page. This lets you make a list of all the places that appeal to you, so you can find them again when you are ready to make your final decision.

Why do some properties have only a few pictures?

We require only three photographs for each offering. If you would like to see more, contact the property owner through our messaging system

Why are there no reviews for some listings?

Reviews are encouraged, but not required. These properties may have had no guests yet, or guests may not have written a review.

May guests bring pets?

Each host has the right to say whether or not he wants pets in his home. Check out the ‘Features’ tab on each property page. If you don't see anything about a pet policy, send a message through us to the host by clicking on the 'Contact Me' button beside the host's picture.

Why are the prices higher for some dates?

Each host may set his own price. Some may charge more during peak booking times. Others have daily, weekly and monthly rates. Some hosts charge an additional fee for extra guests or for cleaning services. Be sure to look at the rate table on each 'Property Details' page

How do I contact a host?

At first, you may talk to your host only through our messaging system. In order to assure the privacy and safety of both our hosts and guests, we will block the exchange of private contact information through the messaging system.

How many people may stay in one property?

Each property owner sets his own limits. Check the 'Features' tab on the individual property page.

HOW TO BOOK A PROPERTY
How do I know if a property is available on a particular date?

Check the calendar on the property page.

What if I have questions when I make a booking?

Please use the messaging system to contact our hosts about their offerings. For other questions, you may contact our customer support team.

When will I be able to contact the host directly?

Once the host accepts your booking request and we have your payment information, we will place the entire booking price in your Tripmeo account. At this time, you will be given your host's contact information.

When will I be charged for my booking?

We ask for your bank or Paypal account information at the time you request the booking. However, the amount is deducted from your account only after the property owner accepts your booking request.

May I wait and pay upon arrival?

No. To protect both you and the host, we require that you pay through our secure system. However, we will hold your money for two business days after your check-in date. If you aren’t happy with the accommodations, please first discuss your concerns with your host. If the issue can't be resolved, contact us within 24 hours of your arrival on one of our emergency phone numbers at 000000 or by email at : …@...com. We will take action on your behalf.

May I cancel my reservation?

Each listing has its own cancellation policy. After you cancel your reservation, any refunds due will be automatically credited to the account you used to pay for your booking. To cancel, go to 'Your Trips', click on the 'Cancellation' icon, and follow the 'Cancel Reservation' instructions. You will be recorded as the party responsible for the cancellation.

How long does a host have to accept or refuse my request?

Hosts are required to respond to requests within 24 hours, but most reply much sooner. If a host does not answer within the allotted time, we will automatically cancel your request. When your request is canceled, your payment is refunded. Tripmeo will not charge you any fee.

Why is the price at checkout different from the price I saw when I was browsing?

If you did not enter specific dates while you were browsing, you saw only the starting price for each listing. The actual price depends on the rates that the host requires for certain dates. Hosts may charge more for peak seasons, or for a different number of guests. They may also have special daily, weekly, or monthly rates. Check out the 'Details' page for price variations.

Am I required to pay a deposit?

Check the 'Description' tab to see if a property requires a security deposit. The host specifies how much of a deposit he wants, and Tripmeo collects that amount 24 hours before check-in for each and every reservation booked on that site. This amount is not listed in the total price of the reservation since it is held only for the time of the stay. If the property owner does not claim any damage within 48 hours after the end of the reservation, the money is released back into the guest's account.

If the host makes a damage claim with 48 hours, then Tripmeo Customer Service contacts both parties to determine a fair resolution, typically within one week. Pleasread details about our claim process for hosts and guests.

How do I finalize my bookings?

Once the host has been notified and has either accepted or declined your request, we will send you further instructions.

May I pay with any type of currency?

We show prices in different currencies so that users can understand the cost. However, we cannot accept all currencies at this time. We hope to be able to accept more local currencies in the future.

Where do I type my coupon code?

After you press the 'Book It' button, you may add your coupon code in the coupon field. Once you press 'Apply Coupon', your new total will be shown. You may use only one coupon per reservation. If the coupon code doesn't work, your coupon may be expired.

GETTING TO KNOW YOUR HOST
How do I get in touch with the host of a place I want to request?

You may message a host through the offer page. In order to assure the privacy and safety of both parties, we do not allow the exchanging of private contact information

Why is some information about hosts missing?

Hosts are not required to complete their profiles. If you want to know more about them, we encourage you send them a message on the offer page.

Why do some hosts not post pictures of themselves?

We do not require hosts to post photos of themselves, so some post other pictures of their choice.

Why do some properties have few or no reviews?

Reviews are encouraged but not required. These properties may have had no guests yet, or guests may not have written a review.

What if I have problems with a host?

If you and your host cannot resolve a problem personally, please contact our customer support team.

What if a host doesn't answer a booking request?

Si un hôte ne répond pas dans les 24 heures, nous vous contacterons pour trouver une autre réservation répondant à vos aspirations.

How do I get a key?

Before you arrive at your destination, you should arrange a time and place with the host for the handover of the keys.

YOUR SECURITIES WITH TRIPMEO
Why do transactions have to go through TRIPMEO?

Tripmeo blocks private communication and transactions for your own safety. We have designed a new way of doing business in vacation rental industry by creating a community marketplace that keeps your contact and account information secure.

What about cancellations?

Hosts may choose one of three cancellation policies. You can read more about them on the 'Cancellation Policies' page. If you need to cancel a reservation, please contact our customer support team.

If I sign-in through Facebook, will people on Tripmeo be able to see my Facebook account information?

No. Only your name and Facebook photo will show in your Tripmeo profile. No other Facebook information will be included. You must fill in the rest of your Tripmeo profile manually.

Why should I post a review?

Writing a review is a good way to let future guests know what to expect from a site you have just visited. If you enjoyed your stay, it will help your host attract more business.

What is Tripmeo Verified status?

These are hosts who meet our highest standards. We are always evaluating our hosts so that we can give them Tripmeo verified status. As time goes by we will continue to add more properties to the list.

How can I pay for bookings?

You may pay with any major credit card or through PayPal.

Are transactions processed securely?

Yes. We use only encrypted connections to process payments.

What if the place doesn't meet my expectations?

To make a complaint, please email our customer support team within 24 hours of checking in. We will respond as quickly as possible.

How does Tripmeo help me avoid a bad experience?

We screen all of our hosts and make sure they are up to our standards before allowing them to post their property. In addition, we hold the payment for 24 hours after you begin your stay in case you have a complaint about the accommodations.

How do I get my refund if things don't work out?

If we determine you are due a refund, we will transfer it to your account within 24 hours. This transfer may take between up to 5 days to show up in your account. Please read our 'Cancellation Policy' page for details.

What should I do if I am not satisfied when I arrive?

Please call or email our customer support team, and we will resolve your problem as quickly as possible.

YOUR USER ACCOUNT
Why do I need to register to make a reservation?

You must create a Tripmeo account so that we can process your requests securely. This also makes it possible to keep records of your experiences so we can provide you with the best possible support.

Why should I fill in my user profile?

Our mission is to make traveling a more personal experience. Since we offer privately owned properties, we want to provide a way for potential hosts to learn about you in advance. We suggest that you use the ‘About Me’ box to tell where you’re from, where you live, why you joined Tripmeo and what your interests are. When you’re done, hit 'Save'. We have found that hosts approve booking requests more often when they can see a photo and read some personal information their potential guests. In addition, this profile along with a picture of yourself adds credence to your reviews.

Should I upload a photo of myself?

We do not require a photo but we do recommend it. After you log in to your Tripmeo profile, click on the ‘Edit profile’ button and hit ‘Upload photo’. Use a clear, friendly picture of your face.

Can others see this information?

Not all of it. We will show your first name, city and the profile description you filled out. Your last name, email address and phone number are not revealed to the public. Private details are exchanged only between guests and hosts after a request is accepted.

What do I do if I forget my password?

Use the link on the 'Sign-In' page to reset it.

If I use Facebook to sign in, will it my Facebook information show up on my profile?

No. Only your name and Facebook photo will show in your Tripmeo profile. No other Facebook information will be included. You must fill in the rest of your Tripmeo profile manually.

Why didn't you send me a verification email?

This is most likely the result of a small spelling error. Go to 'Edit Profile' to make sure your email information is correct. Also check your junk folder to see if we have been accidentally added to your spam list If this has happened, please remove us from that list and add us to your address book.

How do I delete my account?

Please contact our customer support team. They will be happy to help you delete your account.

If I use Facebook to sign in, will it my Facebook information show up on my profile?

No. Only your name and Facebook photo will show in your Tripmeo profile. No other Facebook information will be included. You must fill in the rest of your Tripmeo profile manually.

REVIEWS & REFERENCES
How do reviews work?

After your visits, your hosts may post reviews about you on your Tripmeo profile. In addition, you can write reviews telling the community about your experiences. If you haven't earned any reviews yet, but want to build your reputation with us, ask your friends to write references.

May I respond to a review?

You may post a response to a review about you by logging into your Tripmeo account. Go to your profile and click the link below the review. Your answer appears directly below the review so that readers see the review and response together. You may not leave a response, until you have written a review for your host.

How do I get references?

Ask your friends, family, and coworkers to write references for you. You can ask them by email, Facebook, or by clicking on Edit Profile > References > Request References. Your friends must set up a Tripmeo account in order to post a reference for you. These references will be displayed in your profile, so be careful who you ask.

How do I write a reference?

If you receive a request from a friend, you may help them by writing a good reference. Since they are displayed publicly on their profiles, it is important that you know the person you are writing about very well.

For whom should I write a reference?

Write references only for those people you know well. References should be written for you by those friends and family members who also have Tripmeo accounts.References are posted on public profile to help build good reputations in our community.

 

page12image13568